Oh boy. I’ve been through a lot of crap again. It seems to be the life just IS in Greece.

Mom’s landline wasn’t working about a week ago. We’d had a hellova thunderstorm the night before and it had tripped our power board master switch. Easy to fix, but the phone wasn’t getting a dial tone in the morning, even after unplugging and plugging it in again.

So I tried to find a number to call the telephone company. Ha. Good luck with that. I got a number which was answered by a robot called Tobi. I went a few rounds with that moron, ‘the wanted info about my ‘press x for internet connection or xx for mobile connection’, no option for a landline. He kept asking me if I’d tried unplugging the modem. We don’t have a modem.

I hung up on him.

I went onto the website thinking there might be a number for service issues, there was, but it was just a chat with Tobi.

When did PEOPLE disappear from the world?

So I tried to chat with Tobi and ended up yelling at him ‘ITS ABOUT MY LANDLINE’ and I was finally put through to another guy ON CHAT. ha. He told me if I wanted to talk to an actual person on an actual call, I had to start over, so I stuck with it.

He wanted my name and tax file number so they knew it was my line I was enquiring about.

I gave him mom’s name and went looking for her TFN, then remembered the phone is in my brother’s name and I have his TFN somewhere but …???

Why do I need to jump through hoops when all I want is to report a problem, find out if there is a problem with OUR phone only, or if its a general issue…

So I told the guy about it being my brother’s line, then yelled again that WHY ON EARTH DO THEY NEED TO KNOW TFNS (and crap) WHEN ALL I WANT TO KNOW IS IF THERE IS AN ISSUE WITH THE LINE?

A moment of silence, and he did some checking, said it was a problem in our area and would pass the info on to the relevant team.

Great. Thanks. He said they would be in touch by December 10 to let me know the outcome of the issue.

I got updates that our ‘issue’ was being dealt with. Apparently random guys were spotted at the phone box on the corner scratching their heads.

They came, they stuffed up lines in the entire neighbourhood and left.

Now our neighbours hate us…

They called yesterday to tell mom that they hadn’t sorted the issue yet and that they would not charge her for the time she was without a phone, and today, they said they would divert the home phone to her mobile free of charge till it was sorted.

I’m not sure it will ever be sorted… I suspect this part of a larger plot to get her to change her plan, put in wifi or fibre… who knows? I’ve never been a conspiracy nut, but I do wonder…

z